题    目：复杂服务的质量管理 Quality Management on Complex Service

演 讲 人：Jean Harvey，加拿大魁北克大学管理科学院教授

主 持 人：刘虎沉，太阳成集团tyc33455cc教授

时    间：2017年9月17日（周日），下午2:00

地    点：太阳成集团tyc33455cc420室

主办单位：太阳成集团tyc33455cc、太阳成集团tyc33455cc青年教师联谊会

演讲人简介：

哈维博士是加拿大魁北克大学管理科学院商学研究生院的卓越运营教授和加拿大皇家银行金融服务管理联合主席。毕业于西安大略大学毅伟商学院，取得博士学位。他的主要研究方向是复杂服务的卓越运营，在这一领域他积累了丰富的实践经验，并且有很多著作。最近运营管理杂志（他是该杂志的客座编辑）为他出了特刊 (2016年3月)，刊登专业性服务运营的文章。他的"复杂服务的交付过程——运行策略"是该领域的权威著作。他经常担任私营企业和公共组织的顾问，并在世界各地教授EMBA课程。

演讲内容简介：

Management thought was formed in an era dominated by manufacturing.  Changing the mindset of managers to better fit the modern economy has been a long, tentative, and painful endeavor, and it is still ongoing. This topic is particularly important in China, whose economy and management thought has been strongly marked by its unprecedented surge to become a manufacturing behemoth. Leapfrogging from the current frame of mind to one that will keep China at the leading edge requires a deep understanding of the nature of services and of the chasm to be crossed between manufacturing excellence and service excellence. This conference aims to present an intuitive guided tour through the service gallery, from service, through complicated services, to complex services. Participants will gain a clearer perspective on the spectrum of services together with the associated leverage points available to managers.

欢迎广大师生参加！